Store Guide

About payment methods

Various payment methods are available.

For those using our store for the first time or concerned about fraud, we recommend payment via PayPal. It comes with buyer protection features, ensuring a secure shopping experience.

Shipping and Handling

Shipping company : FedEx・DHL

Handling Time : 1-5 business days (excluding weekends and holidays.)

Delivery Time : 1-5 business days

Shipping cost : 

Free shipping on orders totaling $100 or more. If your order total is less than $100, an additional $20 will be charged. 

About cancellations

1. We do not accept cancellations.

Please note that we generally do not accept returns or cancellations due to customer preferences after an order has been placed.

2. We only accept cancellations before shipment.

Please be aware that cancellations after shipment cannot be accepted.

Cancellation may be possible before shipment. Please contact us at info@reiwajapan.store for inquiries.

About Conditions for returns and exchanges

To prevent product substitution, we do not accept any returns, exchanges, or cancellations after the product has been shipped.

About Pre-order Products

1. Payment　
Payment is required at the time of ordering. We do not offer prepayment or partial prepayment, nor payment upon arrival.

2. Release Date and Expected Arrival
We typically ship on the release date or the following day. However, delays may occur due to the sales situation and production volume. If there are delays in shipping, we will promptly inform you.

3. Cancellation
For cancellations or changes to reservation products, please contact us at least 10 days before the release date. Please provide your order number for smooth processing of refunds.

Cancellations beyond the above period will incur a cancellation fee:
Cancellation Fee: 10% of the product price (minimum fee of $10).
Cancellations after product shipment are not accepted.